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The Economics Of Apologies: Why Saying Sorry Isn't Always As Easy As It Seems - NPR

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The Economics Of Apologies: Why Saying Sorry Isn't Always As Easy As It Seems
NPR
VANEK SMITH: So what were the apologies that really worked for Uber? Like, what was the magic? HO: The magic was money (laughter), basically. VANEK SMITH: (Laughter) Really? HO: Yeah. Show me the money, basically. VANEK SMITH: Yeah, yeah, ...

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